Terms and Conditions for Faast

Last updated at 16 February 2024

Introduction

Welcome to Faast, the revolutionary digital platform designed to empower food and beverage businesses by facilitating seamless digital menu management, online ordering, and real-time analytics. Located at www.faast.club, Faast serves as a bridge between businesses looking to expand their digital presence and customers seeking convenient, efficient ordering experiences. These Terms and Conditions (the "Terms") govern your access to and use of Faast's website, services, products, and content (collectively, the "Service"). By accessing, browsing, or otherwise using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and to comply with all applicable laws and regulations. If you are using the Service on behalf of a business or entity, you represent that you have the authority to bind that business or entity to these Terms, and that business or entity accepts these Terms. If you do not agree with any part of these Terms, you must not use the Service.

Service Description

Overview of FaastFaast is an innovative online platform tailored for food and beverage businesses, enabling them to digitally showcase and sell their menu items. Our service streamlines the dining experience by offering features such as on-table ordering through QR codes, scheduled pickups, delivery management and seamless online payments. Designed for quick setup, businesses can start using Faast quickly, leveraging AI technology for effortless menu uploads and updates.Key Features

Digital Menus and Ordering: Businesses can upload their menus via PDF, link, or manually, with AI assistance for easy editing and updating. Customers can order online through a link or by scanning a QR code, without the need for downloading an app.
Payment Processing: Integration with Stripe allows businesses to have full control over their financial transactions, with payments deposited directly into their Stripe accounts. Faast employs a simple commission-based fee structure, ensuring businesses only pay for the service when they earn revenue through Faast.
Real-Time Management: Our platform offers real-time order and inventory management through a comprehensive POS system, alongside unified delivery management for handling all delivery partners from one dashboard.
Enhanced Visibility and Customer Engagement: SEO-enhanced menus help boost organic visibility on Google, while our loyalty system aims to increase customer retention effectively.

Target AudienceOur platform is designed for restaurant owners, café operators, and other food service businesses seeking digital solutions to enhance operational efficiency, expand their customer reach, and improve the overall dining experience. Additionally, Faast serves end-users looking for a convenient, efficient, and user-friendly way to place orders, with features designed to save time and enhance the ordering process.By utilizing Faast, businesses agree to these service provisions, aiming to leverage digital innovation to streamline operations and engage customers more effectively. Our commitment to providing a comprehensive digital solution is reflected in the ease of use, financial control, and enhanced customer service our platform offers.

User Registration

Account CreationTo access and utilize the full scope of Faast's services, users—specifically businesses—must complete a registration process. This process involves providing accurate and current information to create an account on the Faast platform. The required information for registration includes:

Email Address: Businesses can register using a personal email address or opt for convenience by utilizing Google Single Sign-On (SSO) for faster access.
Stripe Account Information: As part of the registration, businesses are required to link a Stripe account. This account is used for processing all payment transactions securely through Faast, ensuring financial activities are directly managed within the user's Stripe account.
Learn more about Stripe's terms and conditions.

End-users (customers) can access and browse the platform without creating an account. However, to complete a transaction, the following information is necessary at checkout:

Email Address: Required for sending digital invoices and order confirmations. This email may also be used for promotional communications, should the user opt-in.
Cookies: We use cookies to enhance user experience and better understand user behaviors on our platform. These cookies help us analyze site traffic and optimize our services accordingly.

Age RestrictionThe Faast platform is designed for use by individuals who are 18 years of age or older. By registering an account or using the services, users affirm that they are at least 18 years old and possess the legal capacity to enter into binding contracts.Consent and Data UsageBy completing the registration process and creating an account, users consent to the collection, use, and disclosure of their provided information in accordance with Faast's Privacy Policy. Users are responsible for maintaining the confidentiality of their account information and for all activities that occur under their account.Updates and Accuracy of InformationUsers agree to promptly update their account information to maintain its accuracy, completeness, and relevance. Faast reserves the right to suspend or terminate accounts with incomplete or inaccurate information.

Content Ownership and Responsibility

Content Creation and UploadFaast provides a platform for food and beverage businesses to enhance their digital presence through the creation and management of digital content. Users, specifically businesses and their designated team members, have the ability to:

Upload Menus: Businesses can upload their menus using various formats such as PDF, URL, or manual entry. Faast's AI technology assists in the processing and presentation of these menus for easy editing and updating.
Edit Menu Information: Real-time editing capabilities allow for immediate updates to menu items, prices, descriptions, and availability.
Upload Photos: Visual representation of menu items through photo uploads is supported, enhancing the customer's browsing and ordering experience.
Manage Business Information: Users can update their business details including opening hours, location, and other pertinent information, some of which may be automatically populated from Google Business profiles.

End-users (customers) engage with the platform by:

Providing Email at Checkout: Necessary for transaction confirmation and invoice delivery. This information may also be used for promotional communications if consent is given.
Interacting with Menus and Placing Orders: Including adding items to their cart, specifying order details, and submitting orders for processing.

Ownership of Content

Business-Generated Content: All content created, uploaded, or posted to the platform by businesses, including menus, photos, and business information, remains the intellectual property of the respective business or the content's rightful owner. Faast claims no ownership rights over such content. However, by uploading content to the platform, businesses grant Faast a non-exclusive, royalty-free, worldwide license to use, display, and distribute the content in connection with the platform's services.
User-Generated Content: Any content provided by end-users, such as reviews or images, remains the property of the individual user. Faast does not claim ownership of this content but may require a license to use it for the operation and promotion of the platform.

Responsibility for ContentUsers are solely responsible for ensuring that any content they create, upload, or share on the platform does not violate copyright, trademark, or other intellectual property rights of third parties, and complies with all applicable laws and regulations. Faast reserves the right to remove any content that is found to be in violation of these Terms and Conditions, or that is otherwise deemed inappropriate or harmful.

Payment and Fees Structure

Payment Processing via StripeFaast integrates with Stripe, a leading online payment processing platform, to facilitate secure and efficient transactions for food and beverage businesses utilizing our services. Here's how the process works:

Stripe Account Connection: Businesses using Faast must create and connect their Stripe account to our platform. This connection enables the direct processing of payments from customers to the business's Stripe account, ensuring a streamlined financial transaction system.
Transaction Flow: When a customer places an order through Faast, the payment is processed via Stripe. The order amount, minus applicable fees, is deposited directly into the business's Stripe account. This setup allows businesses full control over their financial transactions with transparency and security.

Fees InvolvedFaast employs a transparent fee structure, designed to support businesses in maximizing their profitability while benefiting from our comprehensive suite of services. The fees involved are as follows:

Faast Commission: For each order processed through the platform, Faast charges a commission fee of 1.5% + €0.20. This fee is automatically deducted from the total order value at the time of transaction processing.
Stripe Fees: In addition to the Faast commission, businesses are responsible for covering Stripe's standard transaction fees. These fees are subject to Stripe's terms and conditions and may vary based on the business's location and other factors. Businesses are encouraged to review Stripe's fee structure to fully understand the costs involved.

Fee ResponsibilityThe responsibility for all fees associated with transactions processed through Faast, including both Faast's commission and Stripe's transaction fees, lies with the businesses. It is important for businesses to account for these fees when setting menu prices and considering their overall pricing strategy on the platform.By registering with Faast and connecting a Stripe account, businesses agree to this payment and fee structure. It is designed to ensure a fair and sustainable model for both Faast and the businesses we serve, facilitating the growth and success of food and beverage establishments through digital innovation.

User Conduct

Users of Faast, including both businesses and their customers, are required to adhere to the following rules to ensure a respectful, lawful, and positive experience on the platform:

Legal Compliance: Users must comply with all applicable laws, regulations, and guidelines related to their activities on Faast.
Respectful Interaction: Users should engage respectfully with one another, avoiding any behavior that could be considered harassing, abusive, or discriminatory.
Accurate Information: All information provided to Faast, whether for the purpose of creating an account, listing a business, or placing an order, must be accurate, complete, and up-to-date.
Intellectual Property: Users must respect the intellectual property rights of others. This includes not uploading content that infringes on the copyright, trademark, or other intellectual property rights of third parties.
Prohibited Activities: Users are prohibited from using Faast to conduct any fraudulent, misleading, or illegal activities.

Faast reserves the right to suspend or terminate the accounts of users who violate these rules or engage in behavior that is deemed harmful to the platform, other users, or the public interest.

Data CollectionFaast collects user data in the following ways:

Registration Information: Users provide information such as email addresses during registration.
Transaction Data: Information related to transactions, such as order details and payment information, is collected during the purchase process.
Usage Information: Faast collects data on user interactions with the platform, including browsing behavior and preferences.
Communication: Information exchanged during customer support interactions, such as emails or messages, may be stored.

Data UseUser data collected by Faast is used for the following purposes:

Service Provision: Data is used to provide and improve Faast's services, including order processing and customer support.
Personalization: Information may be used to personalize the user experience, such as recommending relevant menu items.
Communication: Faast may use user data to communicate with users, including sending transactional emails and updates about the platform.
Analytics: Data may be used for analytical purposes to understand usage patterns and improve the platform's performance.

Data ProtectionFaast takes measures to protect user data, including:

Security Measures: Faast employs security measures to protect against unauthorized access, alteration, disclosure, or destruction of user data.
Data Retention: User data is retained only for as long as necessary to fulfill the purposes outlined in the Privacy Policy.
Third-Party Services: Faast may use third-party services for data processing, subject to their respective privacy policies and agreements.
User Rights: Users have the right to access, update, or delete their personal information. Faast will accommodate such requests in accordance with applicable laws.
Passwordless: Faast does not have passwords, users are sent a login link by providing their email at login.

Relevant ResourcesWe advise to review partnered software providers terms and conditions.

Google Business: https://support.google.com/business/answer/9292476?hl=en
Stripe - Consumer: https://stripe.com/en-de/legal/consumer
Stripe - Business: https://stripe.com/en-de/legal/ssa

ConsentBy using Faast's services, users consent to the collection, use, and processing of their data as described in the Privacy Policy.

Dispute Resolution

Types of DisputesDisputes on Faast may arise between users (businesses and customers) or between users and Faast itself. These disputes may involve issues such as order errors, payment problems, or service-related disagreements.Resolution Process

Contact Faast Support: Users are encouraged to contact Faast's customer support team to initiate the dispute resolution process. Support can be accessed through the Faast app, website, or social media channels.
Mediation by Faast: Faast will attempt to mediate disputes by gathering information from all parties involved and facilitating communication to find a mutually agreeable solution.
Third-Party Resolution: If mediation fails, Faast may suggest alternative dispute resolution options, such as online mediation platforms or arbitration, to help resolve the dispute.
Legal Action: As a last resort, users may pursue legal action against the other party, subject to the governing law and jurisdiction specified in the Terms and Conditions.

Each order on Faast constitutes a transaction between the business and the customer. By placing an order, users implicitly accept the policies of the respective business. Policies may vary and should be reviewed beforehand.Governing Law and Jurisdiction

Applicable Law: Disputes are governed by the laws of the jurisdiction in which the user resides, as specified in the Terms and Conditions.
Jurisdiction: The jurisdiction for resolving disputes is determined by the local courts of the user's registered address. However, specific exceptions may apply, and users should review the Terms and Conditions for details.

Limitation of Liability

Faast seeks to limit its liability in the following scenarios:

Third-Party Services: Faast may integrate with third-party services for various functionalities. Faast is not liable for any issues arising from the use of these third-party services.
User Conduct: Faast is not liable for any damages resulting from user conduct, including but not limited to fraudulent activities, misuse of the platform, or violations of the Terms and Conditions.
Content: Faast is not responsible for user-generated content posted on the platform. Users are solely liable for the content they upload or share.
Service Interruptions: Faast is not liable for any interruptions, delays, or errors in service that may occur due to technical issues, maintenance, or other unforeseen circumstances.

Users agree to indemnify and hold Faast harmless from any claims, losses, damages, liabilities, costs, and expenses arising from their use of the platform.

Termination of Service

Faast reserves the right to terminate a user's account under the following conditions:

Breach of Terms: Users who violate the Terms and Conditions, including but not limited to engaging in fraudulent activities, abusing the platform, or violating intellectual property rights, may have their account terminated.
Non-Compliance: Users who fail to comply with applicable laws, regulations, or guidelines may have their account terminated.
Misuse of Platform: Users who misuse the platform, engage in harassing behavior, or otherwise disrupt the user experience for others may have their account terminated.
Inactivity: Faast may terminate accounts that have been inactive for an extended period, as outlined in the Terms and Conditions.

Faast reserves the right to terminate accounts at its discretion, without prior notice or explanation, if deemed necessary to protect the integrity of the platform or the interests of other users.

Amendments to the Terms

Faast reserves the right to update these Terms and Conditions at any time. Changes may include modifications, additions, or deletions to the existing terms. We advise you to review these terms and conditions on a regular basis.

Notice: Faast reserves the right to change the terms and conditions at any time without prior notice, liability or a notice period.
Agreement: By continuing to access or use the service after the revisions become effective, users agree to be bound by the updated terms. If users do not agree to the new terms, they are no longer authorized to use the service.

Miscellaneous

Entire Agreement: These Terms and Conditions constitute the entire agreement between the user and Faast regarding the use of the platform, superseding any prior agreements or understandings.
Severability: If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Waiver: The failure of Faast to enforce any right or provision of these Terms and Conditions shall not be considered a waiver of such rights.
Assignment: Users may not assign or transfer their rights or obligations under these Terms and Conditions without the prior written consent of Faast.
Governing Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of Estonia, without regard to its conflict of law provisions.
Changes to Terms: Faast reserves the right to modify or update these Terms and Conditions at any time. Users are encouraged to review the Terms and Conditions periodically for any changes.
Contact Us: If users have any questions about these Terms and Conditions, they can contact Faast at support(at symbol)faast.club.